Refund Policy

Introduction

Busitrade Ltd, trading as BusiFleet, provides software-as-a-service (SaaS) fleet management solutions for businesses. We aim to provide a high-quality service and transparent billing. This Refund Policy explains the circumstances under which we offer refunds.

Free Trials and Cancellations

Where applicable, we may offer free trial periods. You may cancel your subscription at any time during the free trial period without being charged. Once a paid subscription begins, charges are non-refundable unless otherwise stated in this policy.

Refunds

Due to the digital nature of our services, all sales are final and non-refundable once the subscription period has started, except where required by applicable law.

We may, at our sole discretion, consider refund requests in the following circumstances:

• Technical issues that prevent you from using the service and where our support team cannot resolve the issue.
• Duplicate charges or billing errors.

All refund requests must be submitted in writing to support@busifleet.co.uk within 14 days of the billing date.

Changes to This Policy

We reserve the right to update this Refund Policy at any time. Any changes will be posted on our website.